Privacy Policy
Printing Services Limited Last Updated: June 2026
1. Introduction
At Printing Services Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us—whether through our website, in-person visits, phone calls, or email communications.
By using our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Full name
Company name
Physical and postal address
Phone number(s)
Email address
Payment details (processed securely)
2.2 Business Information
Order specifications and requirements
Artwork and design files
Delivery preferences
2.3 Website Usage Data
IP address
Browser type and version
Pages visited and time spent
Referring website
3. How We Use Your Information
We use your data for the following purposes:
| Purpose | Description |
|---|---|
| Order Processing | To produce, package, and deliver your printed materials. |
| Communication | To send confirmations, invoices, proofs, and updates. |
| Customer Support | To respond to inquiries, complaints, or feedback. |
| Marketing | To share promotional offers, newsletters, or new services (only with your consent). |
| Improvement | To analyze usage and improve our services and website experience. |
4. Legal Basis for Processing
We process your personal data based on:
Contractual Necessity: To fulfill your orders and deliver services.
Legitimate Interest: To improve our business and customer experience.
Consent: For marketing communications (you can opt out anytime).
5. How We Protect Your Data
We implement strict security measures to protect your personal information, including:
SSL Encryption: All online transactions are encrypted.
Access Control: Only authorized personnel have access to customer data.
Secure Storage: Physical and digital records are stored securely.
Regular Audits: We review our security practices periodically.
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
| Recipient | Reason |
|---|---|
| Courier/Delivery Partners | To facilitate delivery of your orders. |
| Payment Processors | To process payments securely. |
| Legal Authorities | When required by law or to protect our legal rights. |
| Suppliers | To source materials for your specific order. |
All third parties are contractually obligated to protect your data.
7. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Typically, records are retained for 7 years after the last interaction, in line with Kenyan tax and business regulations.
8. Your Rights
You have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Correction | Request corrections to inaccurate or incomplete data. |
| Deletion | Request deletion of your data (subject to legal obligations). |
| Objection | Object to processing based on legitimate interests. |
| Opt-Out | Unsubscribe from marketing communications at any time. |
To exercise any of these rights, please contact us using the details in Section 12.
9. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
Remember your preferences
Analyze website traffic
Improve user experience
You can manage or disable cookies in your browser settings. However, disabling cookies may affect some website functionalities.
10. Third-Party Links
Our website or communications may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.
11. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.
12. Changes to This Policy
We reserve the right to update this Privacy Policy periodically. Changes will be posted on our website with the updated date. We encourage you to review this policy regularly.